Refund policy

All Sales Are Final Due to the nature of our products, all sales are final. We do not accept returns, refunds, or exchanges once an order has been fulfilled and shipped, except as required by law (specifically for European Union orders detailed below) or in cases of damaged or defective items.

Damages and Issues Please inspect your order upon reception and contact us immediately at admin@perfumersjourney.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. 

To be eligible for an EU return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an EU return, contact us at admin@perfumersjourney.com. Please note that return shipping costs will be the customer's responsibility. Once inspected and approved, a refund will be processed to your original payment method within 10 business days.

Order Cancellation Policy You may request to cancel your order before your item has been fulfilled or shipped. To submit a cancellation request, log in to your customer account, select the relevant order, or send us an email at admin@perfumersjourney.com.

Cancellation requests are subject to review and approval. If your cancellation is approved, a full refund will be issued to your original payment method within 10 business days.

Once an order has been fulfilled or shipped, it can no longer be cancelled or returned.